Buyer Policy

At Public Pro Shop, we are committed to creating a secure, transparent, and efficient marketplace for all buyers. Below, we outline our key policies to ensure a positive and trustworthy experience for those purchasing golf equipment.

Buyer Protection fees

At Public Pro Shop, we have partnered with Trustap to ensure we have the most secure golf marketplace in the world. We charge a 10% to ensure you have full end-to-end protection on the items you purchase. The seller will not receive the funds until you have received, and are happy with, your purchase.

Dispatch Expectations

At Public Pro Shop, timely dispatch is essential for maintaining a trustworthy and efficient marketplace. We set clear dispatch expectations to ensure a seamless shopping experience, reflecting our commitment to both buyer satisfaction and seller success.

Standard Dispatch Window: Sellers are expected to dispatch items within 2-3 days following an order. This promptness is key to upholding buyer trust and enhancing seller reputation within our community.
Monitoring and Enforcement: We actively monitor dispatch times. If a seller fails to dispatch an item within 5 days, we issue a warning and inform the buyer of the delay, ensuring transparency.
Critical Dispatch Failures: Orders that remain undelivered for 10 days will be automatically canceled, the buyer will receive a full refund. This is followed by a report to Public Pro Shop support for review.

Adherence to these dispatch policies is crucial for maintaining the high standards of Public Pro Shop. We support sellers in meeting these expectations, while also protecting the rights and interests of our buyers.

How Does Public Pro Shop Handle Disputes?

Public Pro Shop encourages buyers and sellers to resolve disputes independently whenever possible. Our platform acts as a mediator only when direct communication fails.

Self-Resolution: We believe that most disputes can be resolved through direct communication, leading to quicker and more satisfactory outcomes.
Mediation: If a resolution cannot be reached, Public Pro Shop will intervene with an impartial review. Our decision in these cases is final and binding.
Transparency and Support: Throughout the dispute process, we provide clear communication and support to both parties, ensuring that disputes are handled fairly and respectfully.

Our involvement in disputes reflects our commitment to maintaining a secure and reliable marketplace, balancing individual interests with the overall health of the Public Pro Shop community.

Counterfeit Items Policy

At Public Pro Shop, we are dedicated to protecting the integrity of our marketplace. We take a zero-tolerance approach to counterfeit products.

Proactive Measures: We use advanced detection systems and monitor seller listings to prevent counterfeit goods from being sold.
Seller Education: We provide resources to help sellers understand intellectual property laws and avoid listing counterfeit items.
Strict Enforcement: Sellers found listing counterfeit items will face immediate action, including removal of the listings and potential account suspension or termination.
Collaboration with Brands and Authorities: We work with brands and legal authorities to ensure compliance with intellectual property laws and maintain a safe marketplace for all users.

We uphold the highest standards of authenticity to give buyers confidence in their purchases and ensure a fair environment for sellers.

Buyer Conduct and Behavior Policy

Public Pro Shop fosters a respectful and professional marketplace for all users. We expect buyers to adhere to the following conduct standards:

Zero Tolerance for Aggressive Behavior: Any form of aggressive, hostile, or abusive behavior is prohibited. This includes harassment, threats, and intimidation. Violations may result in suspension or removal from the platform.
Professional Communication: We encourage courteous and constructive communication. Disagreements should be handled respectfully.

Violations of this policy will be taken seriously, with penalties ranging from warnings to account suspension or termination.

Account Security Guidelines for Buyers

Maintaining account security is crucial for protecting personal information. Buyers should follow these guidelines:

Strong Passwords: Use strong, unique passwords and change them regularly. Avoid using the same password across multiple platforms.
Log Out: Always log out after using Public Pro Shop, especially on shared or public devices, to prevent unauthorised access.
Caution on Public Wi-Fi: Avoid using public Wi-Fi networks to access your account, as they pose a security risk.
Email Vigilance: Official emails from Public Pro Shop will come from addresses ending in @publicproshop.com. Be cautious of phishing emails or suspicious links.

By following these guidelines, buyers can ensure a safe and secure shopping experience.

Compliance with Legal Regulations

Public Pro Shop operates in full compliance with applicable laws, and we expect buyers to do the same.

Trade Laws: Buyers must be aware of and comply with local and international trade laws, including import/export restrictions and taxes.
Tax Compliance: Buyers are responsible for paying any taxes or duties applicable to their purchase.

Public Pro Shop is committed to providing a legal and ethical marketplace, and we encourage buyers to comply with all relevant regulations.

Public Pro Shop strives to maintain a secure, reliable, and respectful marketplace where buyers can confidently purchase high-quality golf equipment. These policies are designed to ensure that every transaction is conducted fairly and transparently.