Seller Policy
Zero Selling Fees
At Public Pro Shop, we proudly offer a no-fee policy for our sellers. This decision is a reflection of our commitment to creating a marketplace that is equitable and supportive for all sellers, regardless of their size or volume. We want our sellers to maximize their earnings and growth potential without the worry of additional charges.
Understanding Operational Costs
While we absorb certain operational costs as a gesture of goodwill, it's important to acknowledge that there are expenses associated with transaction processing. Our commitment to absorbing these costs is an investment in both our sellers and the health of our marketplace.
Potential Fee Review
Should operational costs become unsustainable, we reserve the right to review our fee structure. Any changes to our fee policy will be communicated with at least 30 days' notice, giving sellers sufficient time to adjust.
Public Pro Shop remains committed to maintaining a transparent and fair trading environment.
When Do I Get Paid?
Our payment system ensures a seamless transaction process while safeguarding both buyer and seller interests. The payment process is efficient and trustworthy, ensuring timely payouts for our sellers.
Enhanced Trust and Security
The buyer protection model we employ ensures a secure purchasing environment, which indirectly benefits sellers by fostering trust and smooth transactions.
Dynamic Payment Release
Payments are released 7 days after dispatch, 24 hours after delivery, or upon buyer confirmation—whichever comes first. This approach guarantees timely payments while also protecting the buyer’s interests.
Streamlined Payment Experience
We aim to offer a hassle-free payment experience, ensuring that sellers receive their funds promptly and securely.
Public Pro Shop is dedicated to maintaining a balanced and efficient payment process for all sellers.
Dispatch Expectations
Timely dispatch is crucial to the smooth operation of our marketplace. We set clear dispatch expectations to ensure an excellent experience for buyers and sellers alike.
Standard Dispatch Window
Sellers are expected to dispatch items within 2-3 days after receiving an order. This timeframe helps maintain buyer trust and enhances the seller’s reputation.
Monitoring and Enforcement
We actively monitor dispatch times. If an item is not dispatched within 5 days, a warning will be issued, and the buyer will be informed of the delay.
Critical Dispatch Failures
If an order remains undelivered for 10 days, it will be automatically canceled, and the buyer will receive a full refund. This policy is essential for maintaining the integrity of our marketplace.
Dispute Resolution
Public Pro Shop encourages buyers and sellers to resolve disputes independently through direct communication. We intervene only when necessary, using mediation as a last resort.
Advocating for Self-Resolution
We believe that resolving disputes directly leads to quicker, more satisfactory outcomes. This also helps maintain positive relationships within the marketplace.
Mediation as a Last Resort
When direct resolution fails, Public Pro Shop will intervene with an impartial review process. Decisions made by our team are final and binding.
Transparency and Support
We maintain clear communication during the dispute resolution process and provide support to both parties. Our goal is to resolve conflicts in a manner that promotes fairness and trust.
Counterfeit Items Policy
We are committed to protecting our marketplace’s integrity by upholding strict policies against counterfeit products. All items listed on Public Pro Shop must be genuine and legally sold.
Proactive Measures
We use advanced detection systems and regular monitoring to prevent counterfeit goods from being listed. Sellers are expected to ensure that their items comply with intellectual property laws.
Education and Awareness
We provide resources to educate sellers on the importance of listing authentic items and avoiding counterfeit goods.
Strict Enforcement
Any seller found violating this policy will have their listings removed and may face suspension or account termination. We take a zero-tolerance approach to counterfeit items.
Collaboration with Brands and Authorities
We work closely with brands and legal authorities to ensure compliance with intellectual property laws and to protect our buyers and sellers.
Seller Conduct and Behavior
Public Pro Shop is dedicated to creating a respectful, inclusive, and professional environment for all users. We expect sellers to adhere to the highest standards of conduct in their interactions within the marketplace.
Zero Tolerance for Aggressive Behavior
Aggressive, hostile, or abusive behavior—whether towards buyers, other sellers, or staff—will not be tolerated. Violations may result in suspension or removal from the platform.
Professional Communication
Sellers should communicate professionally and respectfully with buyers and other marketplace members. Disputes should be addressed constructively and with courtesy.
Violations
Violations of this policy may result in actions ranging from warnings to account suspension or termination, depending on the severity.
Account Security Guidelines for Sellers
Protecting your Public Pro Shop account is critical to safeguarding your personal information and earnings. Please follow these best practices to keep your account secure.
Strong Passwords
Use strong, unique passwords for your account, and update them regularly. Avoid reusing passwords across multiple platforms.
Logging Out
Always log out when you're not using your account, especially when on shared or public devices.
Cautious Usage
Avoid using Public Pro Shop on public Wi-Fi or shared devices, as these can expose your account to security risks.
Responsibility for Account Security
Sellers are responsible for ensuring their account security. Public Pro Shop is not liable for losses due to compromised accounts.
Email Vigilance
Official communications from Public Pro Shop will come from @publicproshop or @trustap email addresses. Be cautious of emails asking for personal information or containing suspicious links.
Compliance with Legal Regulations
As a seller on Public Pro Shop, you must comply with all relevant legal regulations, including those related to taxes, customs, and trade laws.
Understanding Trade Laws
You are responsible for understanding and adhering to local and international trade laws that apply to your listings and transactions.
Taxation Compliance
All sellers must comply with tax obligations and report earnings accurately. Sellers are responsible for paying any applicable taxes in their jurisdiction.
Customs and Import/Export
International sellers must understand customs laws and import/export restrictions. Ensure items are accurately declared and comply with all international trade laws.
Legal Accountability
Public Pro Shop is not responsible for ensuring your compliance with legal regulations. Sellers are solely accountable for legal matters related to their sales. We encourage sellers to seek professional advice if unsure about compliance.
By adhering to this policy, we ensure that Public Pro Shop remains a trustworthy, secure, and efficient marketplace where both buyers and sellers can thrive.