Seller FAQs

1. Are there any fees for selling on Public Pro Shop?

No, we currently offer zero selling fees for all sellers. This policy reflects our commitment to supporting sellers and helping them maximize their earnings. You can learn more about our fee policy in the Seller Policy - Zero Selling Fees section.

2. When will I receive payment for my sales?

Payments are released 7 days after dispatch, 24 hours after delivery, or upon buyer confirmation, whichever comes first. For more details, visit the When Do I Get Paid? section.

3. What are the dispatch expectations for sellers?

Sellers are expected to dispatch items within 2-3 days after receiving an order. You can review the full dispatch policy in the Dispatch Expectations section.

4. How do I resolve disputes with buyers?

We encourage sellers and buyers to resolve disputes directly. If a resolution cannot be reached, Public Pro Shop will intervene as a mediator. Learn more in the How Does Public Pro Shop Handle Disputes? section.

5. What happens if I list counterfeit items?

Listing counterfeit or unauthorised products is strictly prohibited. We employ proactive measures to detect counterfeit goods and maintain a zero-tolerance policy. For full details, please refer to the Counterfeit Items Policy section.

6. What behavior is expected from sellers?

We expect all sellers to communicate professionally and respectfully. Aggressive or abusive behavior will result in suspension or removal. Find more information in the Seller Conduct and Behavior Policy section.

7. How can I keep my account secure?

To protect your account, use strong passwords, log out after use, and be cautious when using public devices or networks. You can read our security guidelines in the Account Security Guidelines for Sellers section.

8. Am I responsible for legal compliance?

Yes, it is your responsibility to comply with local and international trade laws, including taxes, customs duties, and import/export restrictions. For more, visit the Compliance with Legal Regulations section.

9. Can I update my seller policy?

Yes, you can update your seller policy at any time. However, we recommend communicating any significant changes to your buyers to maintain transparency and trust.

10. How do I ship the items I am selling?

We understand that the prospect of packing and shipping clubs can be daunting. We've made it simple for you with this short guide. Shipping advice

If you have more questions or need further clarification, please refer to the full Seller Policy.

Buyer FAQs

1. Are there any fees for purchasing items on Public Pro Shop?

Yes, we charge a Buyer Protection Fee of 10%. You pay the protection fee and the agreed price of the items you purchase, plus shipping if the items will be delivered to you. You can also pick the items up directly from the seller free of charge. For more information on our fee structure, refer to the Buyer Policy - Buying Fees section.

2. How do I know my payment is secure?

Public Pro Shop integrates robust buyer protection to ensure secure and reliable transactions. We hold funds until the item is delivered or confirmed by the seller, providing peace of mind.

3. What happens if the seller doesn't dispatch my item on time?

Sellers are required to dispatch items within 2-3 days after an order is placed. If a seller fails to meet this standard, we will inform you of the delay. In the case of a significant delay (10 days or more), the order will be automatically cancelled, and you will be refunded. For full dispatch expectations, visit the Dispatch Expectations section.

4. How are disputes between buyers and sellers handled?

We encourage buyers to resolve disputes directly with sellers. If necessary, Public Pro Shop will work with Trustap to help resolve issues. Learn more about the process in the How Does Public Pro Shop Handle Disputes? section.

5. What should I do if I receive a counterfeit item?

We have a strict zero-tolerance policy for counterfeit or unauthorised products. If you suspect that an item is counterfeit, please report it immediately. We will take appropriate action to resolve the issue. For more details, visit the Counterfeit Items Policy section.

6. What behaviour is expected from buyers?

We expect buyers to interact with sellers professionally and courteously. Any form of abusive or aggressive behaviour may result in account suspension or termination. For more on our expectations, check the Buyer Conduct and Behaviour Policy section.

7. How can I ensure my payment is processed safely?

By using Trustap, we will hold your funds until you have received the item, so buyer protection is in place to safeguard your purchase.

8. What do I do if an item is damaged or not as described?

If you receive an item that is damaged or not as described, you should reach out to the seller immediately. If the issue is unresolved, Public Pro Shop can intervene. See the How Does Public Pro Shop Handle Disputes? section for more information.

9. Can I return an item?

Return policies vary by seller. We recommend contacting the seller before purchasing. For more about returns and buyer protection, refer to the Buyer Protection Policy.

10. How do I report a seller or an issue with a product?

If you encounter an issue with a seller or product, please report it to Public Pro Shop through the platform's support system. We will investigate the matter and take appropriate action. Learn more about our process in the Seller Conduct and Behavior Policy section.

If you have more questions or need further clarification, please refer to the full Buyer Policy.